Mental Model Posts ‘Autocatalysis’

The Most Important Organizational Behavior: Empathy

Empathy

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Peter Drucker once noted that the basic personality profile of an individual has been formed by about age five.  If even close to true, this has noticeable effects on organizational behavior within a group.  It implies that trying to alter someone’s personality to “better fit” an organization is a fruitless exercise.  But although attempting to change people is likely wasted effort, understanding them is most certainly not.

Understanding people, or the ability to share feelings with them, is what we call empathy.  And a group using empathy in its communications with each other will create stronger connections between themselves.  Stronger connections = better performance.  And as a side benefit, using empathy within a group often creates an environment where empathy is naturally used for communications or interactions with people outside the group as well.  And this is just like a little waterfall of goodness.  Read More »